Services

Support

Please log your incidents through the Online Service Desk
If you have a valid username and password you can access BWise’s Online Service Desk. If you do not have a username and password, please contact your Customer Support Center via e-mail at the appropriate email address.

Using the Online Service Desk 
You can register incidents yourself and track any progress regarding your incidents and changes. You will also get access to our knowledge base, in which you will find extended information about our BWise Solutions. The knowledge base also provides links to any downloads, updates and resources which are available.

BWise International Customer Support
BWise International Customer Support can be reached 24 hours a day, 7 days a week (dependent on the service window defined in your maintenance contract), US holidays excluded, at +1 866-428-5907 or +91-97418-59222. Alternatively you can send an e-mail to BWise-ROW-Support@nasdaq.com

BWise US Customer Support
BWise US Customer Support can be reached Monday through Friday between 8:30am and 5:00pm EST, US holidays excluded, at +1 844-769-2855 (US toll free). Alternatively you can send an e-mail to
BWise-US-Support@nasdaq.com

BWise Dutch Customer Support
BWise Dutch Customer Support can be reached Monday through Friday between 8:30am and 5:00pm CET, Dutch holidays excluded, at +31 73 704 2222. Alternatively you can send an e-mail to
BWise-NL-Support@nasdaq.com

BWise Application Management
BWise Application Management can be reached during week days at:

  • EMEA: +31 73 704 2020
  • Americas: +1-877-94BWISE (942-9473) 
  • APAC: +61 2 8076 2775 
  • India: +91 80409 26409

Alternatively you can send an e-mail to BWise-AM-Support@nasdaq.com 

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