customer services

Please log your incidents through the Self-Service Portal
If you have a valid username and password you can access BWise’s Self-Service Portal. If you do not have a username and password, please contact your Customer Support Center via e-mail at the appropriate email address.

Using the Self-Service Portal 
You can register incidents yourself and track any progress regarding your incidents and changes. You will also get access to our knowledge base, in which you will find extended information about our BWise Solutions. The knowledge base also provides links to any downloads, updates and resources which are available. 


Customer Services Worldwide

Contact us at +1 (646) 993-2958 or +44 (0) 20 7081 2553. You can also send an e-mail to

Customer Services local language support

Contact us at +49 69 506069 00 for German and +33 1 8699 9190 for French.

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